User data deletion

Last updated: 4 October 2026 · PropSync

Workspace owners may request deletion of a tenant database and associated personal data by contacting The Rise Consultancy (Shakti Narayan Tiwari). End-users of a workspace should contact that company’s privacy contact first; PropSync will assist tenants with export and deletion where required by law.

1. What we can delete

CRM user account (login) and related activity logs we control.
Lead records (name, phone, email, notes) linked to you, where we are the business that collected them.
WhatsApp conversation history stored in the CRM for your number.
Facebook Login connection tokens we stored to send WhatsApp from our business number (this disconnects Cloud API until someone reconnects).

Messages already delivered on WhatsApp remain on recipients’ phones. Facebook/Instagram copies of lead forms stay with Meta until you use Meta’s own tools.

2. How to request deletion

Option A — Email (anyone)

Send an email to shaktitripathi12298@gmail.com with subject Data deletion request and include:

Your full name
Mobile number used on WhatsApp or in a lead form
Email (if any)
Facebook name (if you used Continue with Facebook)
Whether you want the CRM user login deleted, lead/WhatsApp records deleted, or both

We will verify the request (we may ask you to confirm from the same phone or email) and complete deletion within 30 days, usually sooner.

Option B — Phone

Call +91 7310213636 and ask for a privacy / data deletion request. We will log it and follow the same process.

Option C — CRM users

If you have a PropSync workspace login, sign in and ask an administrator to deactivate or delete your user. You can still email us to confirm removal of WhatsApp and lead data.

3. Remove the Facebook app yourself

To stop Facebook Login access immediately:

Open Facebook → Settings & privacy → Settings → Apps and websites
Remove the PropSync app (or the Meta app name shown for your workspace connection)

That revokes new tokens. Email us if you also want CRM-stored data erased.

4. After deletion

We will send a short confirmation to the email or number you used. Some backups may persist for a short period and then expire. We may keep minimal records if the law requires (for example a note that a deletion request was fulfilled).